Returns & Refunds
Returns & Refunds
At MAYES COLLECTIVE, we want you to shop with confidence. If something is not quite right, our team is here to help.
Returns Procedure
- You have up to 30 days from delivery to request a return under our returns policy.
- Contact our team using our contact form and let us know the reason for the return.
- We will reply with the next steps, including return instructions or a suitable resolution.
- Return the item to us as advised.
- Once received and checked, your refund will be processed within 14 days of receiving the item or proof of return.
Damaged or Faulty Goods
If your item arrives damaged or faulty, please contact us as soon as possible, ideally within 7 days of delivery, using our contact form. Please include your order number, a description of the issue, and photos or videos where possible so we can assist you as quickly as possible. This policy does not affect your statutory rights.
Unwanted Goods
If you have changed your mind, you may return your order under our 30-day returns policy. To do this, you must notify us using our contact form.
Returned items must be unused, in their original packaging, and in the same condition as received. You must send the goods back within 14 days of informing us that you wish to cancel.
Return postage for unwanted items is the responsibility of the customer. If you would like us to arrange a collection for UK Mainland returns, please contact us through our contact page. A collection charge will apply and will be deducted from your refund. The exact amount will be confirmed before collection is arranged.
Refunds may be reduced if items are returned in a condition that is not suitable for resale or have been handled more than necessary.
Refunds
Refunds are issued back to the original payment method. Please allow approximately 7–14 days for the refund to appear in your account after processing.
If your refund has not been received after 4 weeks from the date your return was sent back, please contact us via our contact form.
Missing Parts
If your item appears to be missing any parts, please contact us within 30 days of delivery using our contact form. Please include the product name, product code or SKU, and details of the part you believe is missing so we can help resolve it promptly.
Post-Delivery Support
- Within 30 days: refund, partial refund, replacement parts, or a full replacement.
- After 30 days: we will assess the issue and may offer replacement parts, a replacement, repair, price reduction, or another suitable remedy where appropriate.
- We may request photographic or video evidence to help assess the issue.
Cancelling Orders Before Delivery
If you wish to cancel an order before accepting delivery, please contact us as soon as possible through our contact form. If the order has not yet been dispatched, we will cancel it and issue a refund.
As we aim to dispatch orders quickly, we cannot always guarantee that an order can be stopped before shipping. In some cases, you may refuse delivery or return the item after delivery in line with this policy.
Accepting Orders
Occasionally, we may need to cancel an order due to stock availability, pricing errors, inaccurate product information, or payment issues. We may also request additional verification before accepting an order. If this happens, we will contact you directly.
Fair Use Policy
To protect our service and customers, MAYES COLLECTIVE reserves the right to review orders where there is an unusual or excessive pattern of returns, suspected misuse, or fraudulent activity.
- Excessive return frequency
- Repeated claims of missing or faulty items
- Use of false or misleading information
Each case will be assessed fairly. Where necessary, we reserve the right to decline future orders or restrict purchasing access.
An order is accepted once a dispatch confirmation email is sent. This policy does not affect your statutory rights.
Returns & Refunds
At MAYES COLLECTIVE, we want you to shop with confidence. If something is not quite right, our team is here to help.
Returns Procedure
- You have up to 30 days from delivery to request a return under our returns policy.
- Contact our team using our contact form and let us know the reason for the return.
- We will reply with the next steps, including return instructions or a suitable resolution.
- Return the item to us as advised.
- Once received and checked, your refund will be processed within 14 days of receiving the item or proof of return.
Damaged or Faulty Goods
If your item arrives damaged or faulty, please contact us as soon as possible, ideally within 7 days of delivery, using our contact form. Please include your order number, a description of the issue, and photos or videos where possible so we can assist you as quickly as possible. This policy does not affect your statutory rights.
Unwanted Goods
If you have changed your mind, you may return your order under our 30-day returns policy. To do this, you must notify us using our contact form.
Returned items must be unused, in their original packaging, and in the same condition as received. You must send the goods back within 14 days of informing us that you wish to cancel.
Return postage for unwanted items is the responsibility of the customer. If you would like us to arrange a collection for UK Mainland returns, please contact us through our contact page. A collection charge will apply and will be deducted from your refund. The exact amount will be confirmed before collection is arranged.
Refunds may be reduced if items are returned in a condition that is not suitable for resale or have been handled more than necessary.
Refunds
Refunds are issued back to the original payment method. Please allow approximately 7–14 days for the refund to appear in your account after processing.
If your refund has not been received after 4 weeks from the date your return was sent back, please contact us via our contact form.
Missing Parts
If your item appears to be missing any parts, please contact us within 30 days of delivery using our contact form. Please include the product name, product code or SKU, and details of the part you believe is missing so we can help resolve it promptly.
Post-Delivery Support
- Within 30 days: refund, partial refund, replacement parts, or a full replacement.
- After 30 days: we will assess the issue and may offer replacement parts, a replacement, repair, price reduction, or another suitable remedy where appropriate.
- We may request photographic or video evidence to help assess the issue.
Cancelling Orders Before Delivery
If you wish to cancel an order before accepting delivery, please contact us as soon as possible through our contact form. If the order has not yet been dispatched, we will cancel it and issue a refund.
As we aim to dispatch orders quickly, we cannot always guarantee that an order can be stopped before shipping. In some cases, you may refuse delivery or return the item after delivery in line with this policy.
Accepting Orders
Occasionally, we may need to cancel an order due to stock availability, pricing errors, inaccurate product information, or payment issues. We may also request additional verification before accepting an order. If this happens, we will contact you directly.
Fair Use Policy
To protect our service and customers, MAYES COLLECTIVE reserves the right to review orders where there is an unusual or excessive pattern of returns, suspected misuse, or fraudulent activity.
- Excessive return frequency
- Repeated claims of missing or faulty items
- Use of false or misleading information
Each case will be assessed fairly. Where necessary, we reserve the right to decline future orders or restrict purchasing access.
An order is accepted once a dispatch confirmation email is sent. This policy does not affect your statutory rights.
